With a team sharing one inbox, the worst outcome is two people sending the customer the same thing. Buvvo prevents that automatically.
- When an agent starts typing, the chat locks for about 90 seconds.
- Buvvo shows whose turn it is, so the other person knows to hold off.
- After 90 seconds (or when the first agent sends), the chat unlocks.
No double replies, no missed handoffs — the lock is short enough that a chat is never stuck if someone steps away.