Inbox & quick replies
4 guidesWork the shared inbox, save quick replies, and avoid double-answering.
Working the shared inbox4 min
How you and your team answer customers together from one place, with the AI drafting alongside you.
Save time with quick replies (templates)3 min
Create reusable replies for the things you type all day — delivery info, account details, opening hours.
Start fast with the template starter pack3 min
Browse a ready-made set of quick replies for common situations and adapt them to your shop.
How chat locking prevents double replies2 min
When two teammates open the same chat, Buvvo makes sure only one of you answers.