Chats is the heart of Buvvo. Every WhatsApp conversation lands here, and your whole team can answer from the same place instead of crowding around one phone.
- Each conversation shows the customer, their history, and any linked orders.
- The AI drafts a reply you can send or edit.
- You can attach a product card or send a payment link without leaving the chat.
Two agents won’t talk over each other — a chat locks for about 90 seconds when someone starts typing, and Buvvo shows whose turn it is.
Press ? in the inbox to see keyboard shortcuts for moving through chats quickly.