The AI bot
4 guidesTone, language, drafts vs auto-reply, and teaching the bot your policies.
Train the AI on your tone with 10 sample messages6 min
Paste in 10 of your best past replies and the bot learns your slang, sign-offs and rhythm.
Set your bot's language (English, Pidgin, Yoruba & more)3 min
Choose the default language your bot drafts in. English, Pidgin and Yoruba are production-ready; Igbo and Hausa are in beta.
How drafts and auto-reply work (and when to turn them off)5 min
The bot starts in draft-only mode. Here’s how to use drafts, when to enable auto-reply, and what it will never auto-answer.
Teach the bot your policies and custom answers5 min
Set your greeting, fallback, business details and return/refund/warranty policies, plus custom Q&A the bot can answer for you.